I would agree. I try to take the 500 near harmarville, but usually end up catching a non-bike route with a rack, the 93A. I will say that when I call to report them, the compliant/ commodations dept always has friendly people answerign their phones.
I just glanced over the new proposals of the Port Authority, but did not see anything about what routes would be bike specific. I hope that if they do revamp the system that much, they replace the routes that are losing their bike service with another route that is a designated bike route, and they figure out how to, at the very least, train their drivers to look at the front of the bus before they get on and say..."Hey there is no rack there, I have a guy who everyday racks his bike on my bus, maybe I should mention it to the dispatcher before I leave for my route."